[{"data":1,"prerenderedAt":720},["ShallowReactive",2],{"navigation_docs":3,"-rubros-turnos-fidelizacion":276,"-rubros-turnos-fidelizacion-surround":715},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar WhatsApp","\u002Fgeneral\u002Fempezar\u002Fconectar-whatsapp","01.general\u002F01.empezar\u002F03.conectar-whatsapp",{"title":30,"path":31,"stem":32},"Instalar la app en el celular y activar los avisos","\u002Fgeneral\u002Fempezar\u002Finstalar-app-y-avisos","01.general\u002F01.empezar\u002F04.instalar-app-y-avisos",{"title":34,"path":35,"stem":36},"Conectar Google Calendar y la casilla de mail","\u002Fgeneral\u002Fempezar\u002Fconexiones","01.general\u002F01.empezar\u002F05.conexiones",{"title":38,"path":39,"stem":40},"Entrar, contraseña y verificación en dos pasos","\u002Fgeneral\u002Fempezar\u002Fentrar-y-seguridad","01.general\u002F01.empezar\u002F06.entrar-y-seguridad",false,{"title":43,"icon":44,"path":45,"stem":46,"children":47,"page":41},"Uso diario","i-lucide-sun","\u002Fgeneral\u002Fuso-diario","01.general\u002F02.uso-diario",[48,52,56,60,64,68,72],{"title":49,"path":50,"stem":51},"Hoy","\u002Fgeneral\u002Fuso-diario\u002Fhoy","01.general\u002F02.uso-diario\u002F01.hoy",{"title":53,"path":54,"stem":55},"Chats","\u002Fgeneral\u002Fuso-diario\u002Fchats","01.general\u002F02.uso-diario\u002F02.chats",{"title":57,"path":58,"stem":59},"Contactos","\u002Fgeneral\u002Fuso-diario\u002Fcontactos","01.general\u002F02.uso-diario\u002F03.contactos",{"title":61,"path":62,"stem":63},"Agenda","\u002Fgeneral\u002Fuso-diario\u002Fagenda","01.general\u002F02.uso-diario\u002F04.agenda",{"title":65,"path":66,"stem":67},"Tareas","\u002Fgeneral\u002Fuso-diario\u002Ftareas","01.general\u002F02.uso-diario\u002F05.tareas",{"title":69,"path":70,"stem":71},"Pipo, el copiloto","\u002Fgeneral\u002Fuso-diario\u002Fpipo","01.general\u002F02.uso-diario\u002F06.pipo",{"title":73,"path":74,"stem":75},"Cuánta IA te queda este mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":192,"actualizado":278,"body":279,"description":685,"estado":686,"extension":687,"links":688,"meta":689,"navigation":690,"palabras_clave":691,"pantalla":707,"path":193,"rubros":708,"seccion":712,"seo":713,"solo_gestion":41,"stem":194,"__hash__":714},"docs\u002F02.rubros\u002F01.turnos\u002F06.fidelizacion.md","2026-09-30",{"type":280,"value":281,"toc":664},"minimark",[282,287,291,296,358,367,370,396,402,406,426,429,433,446,450,457,461,471,475,489,493,496,500,551,557,561,590,594,613,617,657,661],[283,284,286],"h2",{"id":285},"la-tarjeta-de-fidelidad","La tarjeta de fidelidad",[288,289,290],"p",{},"Cada vez que un cliente viene, suma un sello (o puntos) en su tarjeta. Cuando completa la tarjeta, gana el premio que elegiste.",[292,293,295],"h3",{"id":294},"prenderla-dueños-y-administradores","Prenderla (dueños y administradores)",[297,298,299,311,317,336,342,351],"ol",{},[300,301,302,303,306,307,310],"li",{},"Ve a ",[304,305,172],"strong",{}," → ",[304,308,309],{},"Fidelización",".",[300,312,313,314,310],{},"Prende ",[304,315,316],{},"Tarjeta de fidelidad",[300,318,319,320,323,324,327,328,331,332,335],{},"En ",[304,321,322],{},"Cómo suma",", elige ",[304,325,326],{},"Sellos"," o ",[304,329,330],{},"Puntos"," (con puntos, completa ",[304,333,334],{},"Puntos por visita",").",[300,337,338,339,310],{},"Completa ",[304,340,341],{},"Cuánto hace falta para el premio",[300,343,319,344,347,348,310],{},[304,345,346],{},"El premio",", escríbelo (por ejemplo, \"Un corte gratis\") y toca ",[304,349,350],{},"Guardar",[300,352,353,354,357],{},"Si quieres, deja prendido ",[304,355,356],{},"Avisarle cuando suma",": al marcar que vino, le llega un WhatsApp con lo que sumó y el link de su tarjeta.",[288,359,360,361,363,364,335],{},"Con la tarjeta prendida aparece ",[304,362,309],{}," en el menú, debajo de Turnos (en el celular, en ",[304,365,366],{},"Más",[292,368,322],{"id":369},"cómo-suma",[371,372,373,379,386],"ul",{},[300,374,375,376,310],{},"Se suma sola cuando marcas que el cliente ",[304,377,378],{},"Vino",[300,380,381,382,385],{},"Si prendiste ",[304,383,384],{},"Marcar \"vino\" solo"," (en Configurar turnos → Reglas), a las 2 horas de un turno confirmado sin \"No vino\" queda como que vino y suma.",[300,387,388,389,392,393,310],{},"También puedes sumar a mano desde ",[304,390,391],{},"Fidelización → Tarjetas"," con ",[304,394,395],{},"+ Sumar",[288,397,398,399,401],{},"Cuando un ",[304,400,378],{}," le completa la tarjeta, Halyon te pregunta antes: \"Con esto Florencia completa su tarjeta y gana el premio. ¿Confirmás?\".",[292,403,405],{"id":404},"canjear-el-premio","Canjear el premio",[297,407,408,412,419],{},[300,409,302,410,310],{},[304,411,391],{},[300,413,414,415,418],{},"Filtra ",[304,416,417],{},"Con el premio listo"," o busca al cliente.",[300,420,421,422,425],{},"Toca ",[304,423,424],{},"Canjear",". Halyon te pregunta si le entregas el premio y cuánto se le descuenta: confirma.",[288,427,428],{},"También lo ves en la ficha del cliente, con su tarjeta, lo que juntó y sus canjes. Si se corta internet justo al canjear y tocas de nuevo, no se descuenta dos veces.",[292,430,432],{"id":431},"si-marcaste-vino-por-error","Si marcaste \"vino\" por error",[288,434,435,436,327,439,442,443,310],{},"Corrígelo en el turno (",[304,437,438],{},"Corregir: no vino",[304,440,441],{},"Deshacer \"Vino\"","): si todavía no usó el premio, se le descuenta lo que sumó esa visita; si ya lo usó, se respeta y la tarjeta nunca queda en negativo. La corrección queda anotada. Mira ",[444,445,196],"a",{"href":197},[292,447,449],{"id":448},"de-dónde-salió-cada-sello","De dónde salió cada sello",[288,451,452,453,456],{},"En la ficha, ",[304,454,455],{},"Fidelidad → Ver movimientos"," muestra cada visita con su turno (\"Vino: Corte del 2 oct.\"), los canjes, lo sumado a mano y las correcciones.",[292,458,460],{"id":459},"pasar-de-sellos-a-puntos","Pasar de sellos a puntos",[288,462,463,464,466,467,470],{},"Si cambias ",[304,465,322],{}," y ya hay tarjetas con algo, Halyon te avisa antes: los saldos ",[304,468,469],{},"no se convierten"," (3 sellos pasan a ser 3 puntos).",[292,472,474],{"id":473},"la-tarjeta-del-cliente","La tarjeta del cliente",[288,476,477,478,481,482,327,485,488],{},"Cada cliente tiene un link a su tarjeta, siempre al día, con el botón ",[304,479,480],{},"Reservar mi próxima visita",". Se puede guardar en la pantalla de inicio del celular. Guardarla en ",[304,483,484],{},"Google Wallet",[304,486,487],{},"Apple Wallet"," es Próximamente: los botones aparecen solos cuando Halyon los habilita.",[283,490,492],{"id":491},"gift-cards","Gift cards",[288,494,495],{},"Una gift card es un regalo con un código: un monto en pesos o un servicio.",[292,497,499],{"id":498},"crear-una","Crear una",[297,501,502,511,520,545],{},[300,503,302,504,507,508,310],{},[304,505,506],{},"Fidelización → Gift cards"," y toca ",[304,509,510],{},"+ Gift card",[300,512,513,514,327,517,310],{},"Elige ",[304,515,516],{},"Un monto",[304,518,519],{},"Un servicio",[300,521,338,522,525,526,529,530,533,534,533,537,540,541,544],{},[304,523,524],{},"Monto en pesos"," (o ",[304,527,528],{},"Qué regala","), ",[304,531,532],{},"De parte de",", ",[304,535,536],{},"Para",[304,538,539],{},"Mensaje"," y, si quieres, ",[304,542,543],{},"Vence"," (vacío = no vence).",[300,546,421,547,550],{},[304,548,549],{},"Crear gift card",". El link queda copiado para mandarlo.",[288,552,553,554,556],{},"Para crear gift cards tiene que estar prendido ",[304,555,492],{}," en Configurar turnos → Fidelización.",[292,558,560],{"id":559},"usarla-en-el-mostrador","Usarla en el mostrador",[297,562,563,575,584,587],{},[300,564,319,565,567,568,571,572,310],{},[304,566,506],{},", en el recuadro ",[304,569,570],{},"Usar en el mostrador",", escribe el código (por ejemplo, GC-7K4M-92QX) y toca ",[304,573,574],{},"Buscar",[300,576,338,577,580,581,310],{},[304,578,579],{},"Cuánto usa ahora"," y ",[304,582,583],{},"En qué",[300,585,586],{},"Antes de confirmar, Halyon te dice cuánto le queda o si queda usada.",[300,588,589],{},"Confirma. Una gift card usada no se puede volver a usar. Si se corta internet y tocas de nuevo, no se descuenta dos veces.",[292,591,593],{"id":592},"estados","Estados",[288,595,596,533,599,533,602,327,605,608,609,612],{},[304,597,598],{},"Activa",[304,600,601],{},"Usada",[304,603,604],{},"Vencida",[304,606,607],{},"Anulada",". Para anular una: ",[304,610,611],{},"Anular"," en su fila.",[283,614,616],{"id":615},"buscar-y-filtrar","Buscar y filtrar",[371,618,619,633,651],{},[300,620,621,624,625,533,627,327,630,310],{},[304,622,623],{},"Tarjetas:"," busca por nombre o teléfono y filtra ",[304,626,417],{},[304,628,629],{},"Cerca del premio",[304,631,632],{},"Hace rato que no vienen",[300,634,635,638,639,533,642,533,645,327,648,310],{},[304,636,637],{},"Gift cards:"," busca por código o para quién y filtra ",[304,640,641],{},"Activas",[304,643,644],{},"Usadas",[304,646,647],{},"Vencidas",[304,649,650],{},"Anuladas",[300,652,653,656],{},[304,654,655],{},"Los que más vienen:"," los clientes que más vinieron en los últimos 6 meses.",[283,658,660],{"id":659},"quién-puede","Quién puede",[288,662,663],{},"Quien tenga acceso a Turnos. Si tu rol no ve montos, los de las gift cards aparecen tapados.",{"title":665,"searchDepth":666,"depth":666,"links":667},"",2,[668,678,683,684],{"id":285,"depth":666,"text":286,"children":669},[670,672,673,674,675,676,677],{"id":294,"depth":671,"text":295},3,{"id":369,"depth":671,"text":322},{"id":404,"depth":671,"text":405},{"id":431,"depth":671,"text":432},{"id":448,"depth":671,"text":449},{"id":459,"depth":671,"text":460},{"id":473,"depth":671,"text":474},{"id":491,"depth":666,"text":492,"children":679},[680,681,682],{"id":498,"depth":671,"text":499},{"id":559,"depth":671,"text":560},{"id":592,"depth":671,"text":593},{"id":615,"depth":666,"text":616},{"id":659,"depth":666,"text":660},"La tarjeta de sellos o puntos, el premio y las gift cards, paso a paso.","listo","md",null,{},true,[692,693,694,695,696,697,698,699,700,701,702,703,704,705,706],"fidelización","tarjeta de fidelidad","sellos","puntos","premio","canjear premio","sumar sello","gift card","tarjeta de regalo","usar gift card","mostrador","anular gift card","los que más vienen","google wallet","apple wallet","\u002Fcrm\u002Fturnos\u002Ffidelidad",[709,710,711],"turnos","clases","mesas","Por rubro · Turnos y estética",{"title":192,"description":685},"HaqiEJQkb71-O_cv8i5ti5L1zVb9uPScUgVxC52yuQs",[716,718],{"title":188,"path":189,"stem":190,"description":717,"children":-1},"Cómo se confirma, se recuerda y se avisa un cambio o una cancelación por WhatsApp.",{"title":196,"path":197,"stem":198,"description":719,"children":-1},"Cambiar o cancelar un turno que ya empezó, deshacer un \"Vino\" o un \"No vino\" puesto por error, y qué pasa con la tarjeta de fidelidad.",1790973204759]