[{"data":1,"prerenderedAt":533},["ShallowReactive",2],{"navigation_docs":3,"-rubros-turnos-cliente-sin-confirmacion":276,"-rubros-turnos-cliente-sin-confirmacion-surround":528},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar WhatsApp","\u002Fgeneral\u002Fempezar\u002Fconectar-whatsapp","01.general\u002F01.empezar\u002F03.conectar-whatsapp",{"title":30,"path":31,"stem":32},"Instalar la app en el celular y activar los avisos","\u002Fgeneral\u002Fempezar\u002Finstalar-app-y-avisos","01.general\u002F01.empezar\u002F04.instalar-app-y-avisos",{"title":34,"path":35,"stem":36},"Conectar Google Calendar y la casilla de mail","\u002Fgeneral\u002Fempezar\u002Fconexiones","01.general\u002F01.empezar\u002F05.conexiones",{"title":38,"path":39,"stem":40},"Entrar, contraseña y verificación en dos pasos","\u002Fgeneral\u002Fempezar\u002Fentrar-y-seguridad","01.general\u002F01.empezar\u002F06.entrar-y-seguridad",false,{"title":43,"icon":44,"path":45,"stem":46,"children":47,"page":41},"Uso diario","i-lucide-sun","\u002Fgeneral\u002Fuso-diario","01.general\u002F02.uso-diario",[48,52,56,60,64,68,72],{"title":49,"path":50,"stem":51},"Hoy","\u002Fgeneral\u002Fuso-diario\u002Fhoy","01.general\u002F02.uso-diario\u002F01.hoy",{"title":53,"path":54,"stem":55},"Chats","\u002Fgeneral\u002Fuso-diario\u002Fchats","01.general\u002F02.uso-diario\u002F02.chats",{"title":57,"path":58,"stem":59},"Contactos","\u002Fgeneral\u002Fuso-diario\u002Fcontactos","01.general\u002F02.uso-diario\u002F03.contactos",{"title":61,"path":62,"stem":63},"Agenda","\u002Fgeneral\u002Fuso-diario\u002Fagenda","01.general\u002F02.uso-diario\u002F04.agenda",{"title":65,"path":66,"stem":67},"Tareas","\u002Fgeneral\u002Fuso-diario\u002Ftareas","01.general\u002F02.uso-diario\u002F05.tareas",{"title":69,"path":70,"stem":71},"Pipo, el copiloto","\u002Fgeneral\u002Fuso-diario\u002Fpipo","01.general\u002F02.uso-diario\u002F06.pipo",{"title":73,"path":74,"stem":75},"Cuánta IA te queda este mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":200,"actualizado":278,"body":279,"description":505,"estado":506,"extension":507,"links":508,"meta":509,"navigation":510,"palabras_clave":511,"pantalla":520,"path":201,"rubros":521,"seccion":525,"seo":526,"solo_gestion":41,"stem":202,"__hash__":527},"docs\u002F02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion.md","2026-09-30",{"type":280,"value":281,"toc":497},"minimark",[282,287,308,312,384,388,482,486],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290,291,295,296,299,300,303,304,307],"p",{},"Un cliente sacó turno (o reservó) y dice que no le llegó la confirmación o el recordatorio. En el turno puede aparecer ",[292,293,294],"strong",{},"Escribió por WhatsApp: falta confirmarle",", ",[292,297,298],{},"No le pudimos confirmar por WhatsApp"," (en rojo, con el motivo), ",[292,301,302],{},"El recordatorio no salió"," o ",[292,305,306],{},"Sin recordatorio: no hay WhatsApp ni mail para avisarle",".",[283,309,311],{"id":310},"causas-posibles","Causas posibles",[313,314,315,322,335,341,347,353,359,369,374],"ul",{},[316,317,318,321],"li",{},[292,319,320],{},"El cliente no tocó \"Mandar el WhatsApp\""," al terminar de reservar en tu página. La confirmación automática sale cuando ese WhatsApp llega.",[316,323,324,327,328,331,332,307],{},[292,325,326],{},"Tu negocio confirma a mano"," (",[292,329,330],{},"Los confirmo yo","): Halyon le avisa que recibiste el pedido, pero la confirmación la haces tú. El turno queda ",[292,333,334],{},"Para confirmar",[316,336,337,340],{},[292,338,339],{},"Está apagado \"Confirmarle solo por WhatsApp\""," en Configurar turnos.",[316,342,343,346],{},[292,344,345],{},"Escribió desde otro teléfono"," que el que puso al reservar, o el número está escrito distinto.",[316,348,349,352],{},[292,350,351],{},"No tiene teléfono cargado"," (\"No tiene un teléfono cargado.\").",[316,354,355,358],{},[292,356,357],{},"Tu WhatsApp está desconectado"," (\"Tu WhatsApp no está conectado al CRM.\").",[316,360,361,364,365,368],{},[292,362,363],{},"Pasaron más de 24 horas"," desde su último mensaje y ",[292,366,367],{},"no tienes la plantilla aprobada"," para eso.",[316,370,371,373],{},[292,372,302],{}," porque la plantilla \"Recordatorio de turno\" no está aprobada, o el turno era en menos de una hora.",[316,375,376,379,380,383],{},[292,377,378],{},"El turno todavía está para confirmar"," y la plantilla ",[292,381,382],{},"Recordatorio de turno para confirmar"," no está aprobada: a un turno sin confirmar no se le manda \"¡Te esperamos!\", así que el recordatorio no sale hasta que lo confirmes o se apruebe esa plantilla.",[283,385,387],{"id":386},"qué-probar","Qué probar",[389,390,391,398,408,419,429,436,446,472],"ol",{},[316,392,393,394,397],{},"Abre el turno en ",[292,395,396],{},"Turnos"," y fíjate qué dice.",[316,399,400,401,403,404,407],{},"Si está ",[292,402,334],{},", toca ",[292,405,406],{},"Confirmar",". Si el cliente ya te había escrito, se lo confirmamos solo en su charla.",[316,409,410,411,414,415,418],{},"Si no, toca ",[292,412,413],{},"Confirmarle por WhatsApp"," y ",[292,416,417],{},"Mandar",". Lee la línea de ayuda: te dice si sale como mensaje común o con plantilla.",[316,420,421,422,303,425,428],{},"Si Halyon dice que no se puede mandar, toca ",[292,423,424],{},"Copiar el mensaje",[292,426,427],{},"Abrir en WhatsApp"," y mándalo tú.",[316,430,431,432,435],{},"Si falta el teléfono, toca ",[292,433,434],{},"Ver su ficha"," y cárgalo.",[316,437,438,439,442,443,307],{},"Revisa en ",[292,440,441],{},"Configuración → Canales"," que tu WhatsApp diga ",[292,444,445],{},"Conectada",[316,447,438,448,451,452,295,455,414,458,460,461,464,465,403,468,471],{},[292,449,450],{},"Configuración → Canales → Plantillas de WhatsApp"," que ",[292,453,454],{},"Turno confirmado",[292,456,457],{},"Recordatorio de turno",[292,459,382],{}," estén ",[292,462,463],{},"Aprobada",". Si dicen ",[292,466,467],{},"Sin enviar",[292,469,470],{},"Mandar a aprobar las que faltan"," (dueños y administradores).",[316,473,474,475,478,479,307],{},"Para que la próxima vez se confirme solo, revisa en ",[292,476,477],{},"Configurar turnos → Reglas"," que esté prendido ",[292,480,481],{},"Confirmarle solo por WhatsApp",[283,483,485],{"id":484},"si-no-se-resuelve","Si no se resuelve",[288,487,488,489,496],{},"Escríbenos a ",[292,490,491],{},[492,493,495],"a",{"href":494},"mailto:info@halyon.team","info@halyon.team"," (soporte de Halyon) con el nombre del cliente y el día del turno.",{"title":498,"searchDepth":499,"depth":499,"links":500},"",2,[501,502,503,504],{"id":285,"depth":499,"text":286},{"id":310,"depth":499,"text":311},{"id":386,"depth":499,"text":387},{"id":484,"depth":499,"text":485},"Qué revisar si a un cliente no le llegó la confirmación o el recordatorio.","listo","md",null,{},true,[512,513,514,515,516,517,518,519],"cliente no recibió confirmación","no le llegó el whatsapp","no le llegó el recordatorio","falta confirmarle","el recordatorio no salió","confirmación automática","no confirma solo","turno sin confirmar","\u002Fcrm\u002Fturnos",[522,523,524],"turnos","clases","mesas","Por rubro · Turnos y estética · Problemas frecuentes",{"title":200,"description":505},"nLdT1kQWoOc0v2X5fullrJEsLw_YaHkNzELC0g0sz7g",[529,531],{"title":196,"path":197,"stem":198,"description":530,"children":-1},"Cambiar o cancelar un turno que ya empezó, deshacer un \"Vino\" o un \"No vino\" puesto por error, y qué pasa con la tarjeta de fidelidad.",{"title":204,"path":205,"stem":206,"description":532,"children":-1},"Cómo abrir un feriado o cargar uno que no está.",1790973204954]