[{"data":1,"prerenderedAt":461},["ShallowReactive",2],{"navigation_docs":3,"-general-problemas-whatsapp-desconectado":276,"-general-problemas-whatsapp-desconectado-surround":456},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar 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mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece 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WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":119,"actualizado":278,"body":279,"description":434,"estado":435,"extension":436,"links":437,"meta":438,"navigation":439,"palabras_clave":440,"pantalla":450,"path":120,"rubros":451,"seccion":453,"seo":454,"solo_gestion":439,"stem":121,"__hash__":455},"docs\u002F01.general\u002F05.problemas\u002F02.whatsapp-desconectado.md","2026-09-29",{"type":280,"value":281,"toc":426},"minimark",[282,287,312,316,358,362,411,415],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290,291,295,296,299,300,303,304,307,308,311],"p",{},"En ",[292,293,294],"strong",{},"Configuración → Canales"," la cuenta de WhatsApp tiene un punto rojo o gris y dice ",[292,297,298],{},"Hay que reconectar",", ",[292,301,302],{},"Con problemas"," o ",[292,305,306],{},"Desconectada",". O dejaron de entrar mensajes a Chats. También te puede llegar el aviso de ",[292,309,310],{},"Cuentas conectadas",".",[283,313,315],{"id":314},"causas-posibles","Causas posibles",[317,318,319,326,332,342,348,355],"ul",{},[320,321,322,325],"li",{},[292,323,324],{},"Hay que reconectar:"," Meta pidió volver a autorizar la cuenta (\"La conexión venció: hay que reconectar\").",[320,327,328,331],{},[292,329,330],{},"Con problemas:"," la cuenta dejó de responder.",[320,333,334,337,338,341],{},[292,335,336],{},"Desconectada:"," se desconectó desde Meta o desde la app del celular (\"Se desconectó desde Meta o desde la app\"), o alguien tocó ",[292,339,340],{},"Desconectar"," en Halyon.",[320,343,344,347],{},[292,345,346],{},"Falta terminar:"," la conexión quedó a mitad de camino.",[320,349,350,351,354],{},"Aviso ",[292,352,353],{},"\"Hace más de 36 horas que no recibimos mensajes por esta cuenta. Revisá la conexión.\"",": puede que simplemente nadie haya escrito, o que la conexión se haya cortado.",[320,356,357],{},"Si usas la app WhatsApp Business además de Halyon: se borró el dispositivo vinculado desde el celular.",[283,359,361],{"id":360},"qué-probar","Qué probar",[363,364,365,371,374,388,395,402,405],"ol",{},[320,366,367,368,370],{},"Ve a ",[292,369,294],{}," y toca la cuenta de WhatsApp.",[320,372,373],{},"Lee lo que dice debajo del estado: Halyon te explica qué pasó.",[320,375,376,377,380,381,384,385,311],{},"Toca ",[292,378,379],{},"Reconectar"," (o ",[292,382,383],{},"Terminar",", si dice \"Falta terminar\"). Son los mismos pasos que al conectar y ",[292,386,387],{},"las charlas quedan",[320,389,390,391,394],{},"Si usas la app WhatsApp Business, ten el celular a mano para escanear el código (WhatsApp Business → ",[292,392,393],{},"Ajustes → Dispositivos vinculados",").",[320,396,397,398,401],{},"Cuando vuelva a decir ",[292,399,400],{},"Conectada",", mándate un mensaje de prueba desde otro celular y fíjate que entre a Chats.",[320,403,404],{},"Si el aviso era de \"36 horas sin mensajes\" pero la cuenta dice Conectada, haz la misma prueba: si el mensaje entra, está todo bien.",[320,406,407,408,394],{},"Después de reconectar, revisa que el bot siga prendido en ese número (",[292,409,410],{},"Configuración → Automatizaciones",[283,412,414],{"id":413},"si-no-se-resuelve","Si no se resuelve",[288,416,417,418,425],{},"Escríbenos a ",[292,419,420],{},[421,422,424],"a",{"href":423},"mailto:info@halyon.team","info@halyon.team"," (soporte de Halyon) con el nombre de la cuenta y lo que dice en rojo.",{"title":427,"searchDepth":428,"depth":428,"links":429},"",2,[430,431,432,433],{"id":285,"depth":428,"text":286},{"id":314,"depth":428,"text":315},{"id":360,"depth":428,"text":361},{"id":413,"depth":428,"text":414},"Qué hacer si la cuenta dice que hay que reconectar o dejaron de entrar mensajes.","listo","md",null,{},true,[441,442,443,444,445,446,447,448,449],"whatsapp desconectado","hay que reconectar","con problemas","no entran mensajes","dejaron de llegar mensajes","cuenta caída","reconectar whatsapp","sin recibir","hace más de 36 horas","\u002Fcrm\u002Fajustes?seccion=canales",[452],"todos","General · Problemas frecuentes",{"title":119,"description":434},"MHyRebTTTtfjgxNUYYwmpw2-gtW86N8l4TYTeW6FHGk",[457,459],{"title":115,"path":116,"stem":117,"description":458,"children":-1},"Qué hacer si el número no queda conectado o aparece un error al conectarlo.",{"title":123,"path":124,"stem":125,"description":460,"children":-1},"Las razones por las que el bot se queda callado y cómo destrabarlo.",1790973208617]