[{"data":1,"prerenderedAt":432},["ShallowReactive",2],{"navigation_docs":3,"-general-problemas-pasaron-24-horas":276,"-general-problemas-pasaron-24-horas-surround":427},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar 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mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve 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rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":131,"actualizado":278,"body":279,"description":406,"estado":407,"extension":408,"links":409,"meta":410,"navigation":411,"palabras_clave":412,"pantalla":421,"path":132,"rubros":422,"seccion":424,"seo":425,"solo_gestion":41,"stem":133,"__hash__":426},"docs\u002F01.general\u002F05.problemas\u002F05.pasaron-24-horas.md","2026-09-29",{"type":280,"value":281,"toc":398},"minimark",[282,287,296,300,311,314,318,342,345,376,381,384,388],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290,291,295],"p",{},"En una charla de WhatsApp aparece \"Pasaron más de 24 horas desde su último mensaje. WhatsApp solo deja escribirle con una plantilla aprobada.\" y no está la opción ",[292,293,294],"strong",{},"Responder"," (solo se pueden dejar notas).",[283,297,299],{"id":298},"por-qué-pasa","Por qué pasa",[288,301,302,303,306,307,310],{},"Es una regla de WhatsApp, no de Halyon. Puedes escribirle libremente a un cliente durante ",[292,304,305],{},"24 horas desde su último mensaje",". Pasado ese tiempo, o si quieres escribirle primero, WhatsApp solo deja mandar una ",[292,308,309],{},"plantilla",": un mensaje que Meta aprobó antes. Cuando el cliente responde, la charla vuelve a quedar abierta por otras 24 horas.",[288,312,313],{},"Cuando falta poco para que se cierre, la charla avisa: \"Quedan … para responder sin plantilla.\"",[283,315,317],{"id":316},"qué-probar","Qué probar",[319,320,321,329,332,339],"ol",{},[322,323,324,325,328],"li",{},"En la charla, toca ",[292,326,327],{},"Elegir plantilla",".",[322,330,331],{},"Elige una de la lista y completa los datos que cambian (por ejemplo, el nombre).",[322,333,334,335,338],{},"Toca ",[292,336,337],{},"Mandar plantilla",". Vas a ver \"Plantilla enviada. Cuando responda, vuelve a quedar abierta la charla.\"",[322,340,341],{},"Cuando el cliente conteste, ya puedes escribirle normal.",[288,343,344],{},"Si el selector dice:",[346,347,348,361,370],"ul",{},[322,349,350,353,354,357,358,328],{},[292,351,352],{},"\"Todavía no hay plantillas aprobadas\"",": hay que pedirlas en ",[292,355,356],{},"Configuración → Canales → Plantillas de WhatsApp",". Si no eres dueño ni administrador, pídeselo a quien administra Halyon. Mira ",[359,360,91],"a",{"href":92},[322,362,363,366,367,328],{},[292,364,365],{},"\"WhatsApp no está conectado\"",": hay que conectar o reconectar el número en ",[292,368,369],{},"Configuración → Canales",[322,371,372,375],{},[292,373,374],{},"\"No pudimos traer las plantillas\"",": prueba de nuevo en un rato.",[288,377,378,379,328],{},"Si al mandar aparece \"WhatsApp no aceptó la plantilla. Revisá que esté aprobada.\", mira ",[359,380,135],{"href":136},[288,382,383],{},"Las plantillas son solo de WhatsApp: en Instagram y Facebook Halyon no las usa.",[283,385,387],{"id":386},"si-no-se-resuelve","Si no se resuelve",[288,389,390,391,397],{},"Escríbenos a ",[292,392,393],{},[359,394,396],{"href":395},"mailto:info@halyon.team","info@halyon.team"," (soporte de Halyon).",{"title":399,"searchDepth":400,"depth":400,"links":401},"",2,[402,403,404,405],{"id":285,"depth":400,"text":286},{"id":298,"depth":400,"text":299},{"id":316,"depth":400,"text":317},{"id":386,"depth":400,"text":387},"Cómo escribirle a un cliente cuando WhatsApp solo deja mandar una plantilla.","listo","md",null,{},true,[413,414,415,416,417,418,419,420],"pasaron 24 horas","ventana de 24 horas","no me deja responder","no aparece responder","elegir plantilla","escribir primero","mandar plantilla","no puedo escribirle a un cliente","\u002Fcrm\u002Fchats",[423],"todos","General · Problemas frecuentes",{"title":131,"description":406},"91eQi4enIjj5lCYWE9JRpJNNe_Jt8MlS-kIys1IaWLI",[428,430],{"title":127,"path":128,"stem":129,"description":429,"children":-1},"Qué revisar si no te llegan las notificaciones, también en iPhone.",{"title":135,"path":136,"stem":137,"description":431,"children":-1},"Por qué Meta rechaza una plantilla y cómo pedirla de nuevo para que la aprueben.",1790973208838]