[{"data":1,"prerenderedAt":484},["ShallowReactive",2],{"navigation_docs":3,"-general-problemas-no-puedo-conectar-whatsapp":276,"-general-problemas-no-puedo-conectar-whatsapp-surround":479},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar WhatsApp","\u002Fgeneral\u002Fempezar\u002Fconectar-whatsapp","01.general\u002F01.empezar\u002F03.conectar-whatsapp",{"title":30,"path":31,"stem":32},"Instalar la app en el celular y activar los avisos","\u002Fgeneral\u002Fempezar\u002Finstalar-app-y-avisos","01.general\u002F01.empezar\u002F04.instalar-app-y-avisos",{"title":34,"path":35,"stem":36},"Conectar Google Calendar y la casilla de mail","\u002Fgeneral\u002Fempezar\u002Fconexiones","01.general\u002F01.empezar\u002F05.conexiones",{"title":38,"path":39,"stem":40},"Entrar, contraseña y verificación en dos pasos","\u002Fgeneral\u002Fempezar\u002Fentrar-y-seguridad","01.general\u002F01.empezar\u002F06.entrar-y-seguridad",false,{"title":43,"icon":44,"path":45,"stem":46,"children":47,"page":41},"Uso diario","i-lucide-sun","\u002Fgeneral\u002Fuso-diario","01.general\u002F02.uso-diario",[48,52,56,60,64,68,72],{"title":49,"path":50,"stem":51},"Hoy","\u002Fgeneral\u002Fuso-diario\u002Fhoy","01.general\u002F02.uso-diario\u002F01.hoy",{"title":53,"path":54,"stem":55},"Chats","\u002Fgeneral\u002Fuso-diario\u002Fchats","01.general\u002F02.uso-diario\u002F02.chats",{"title":57,"path":58,"stem":59},"Contactos","\u002Fgeneral\u002Fuso-diario\u002Fcontactos","01.general\u002F02.uso-diario\u002F03.contactos",{"title":61,"path":62,"stem":63},"Agenda","\u002Fgeneral\u002Fuso-diario\u002Fagenda","01.general\u002F02.uso-diario\u002F04.agenda",{"title":65,"path":66,"stem":67},"Tareas","\u002Fgeneral\u002Fuso-diario\u002Ftareas","01.general\u002F02.uso-diario\u002F05.tareas",{"title":69,"path":70,"stem":71},"Pipo, el copiloto","\u002Fgeneral\u002Fuso-diario\u002Fpipo","01.general\u002F02.uso-diario\u002F06.pipo",{"title":73,"path":74,"stem":75},"Cuánta IA te queda este mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":115,"actualizado":278,"body":279,"description":457,"estado":458,"extension":459,"links":460,"meta":461,"navigation":462,"palabras_clave":463,"pantalla":473,"path":116,"rubros":474,"seccion":476,"seo":477,"solo_gestion":462,"stem":117,"__hash__":478},"docs\u002F01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp.md","2026-09-30",{"type":280,"value":281,"toc":449},"minimark",[282,287,300,304,371,375,430,437,441],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290,291,295,296,299],"p",{},"Intentaste conectar el WhatsApp en ",[292,293,294],"strong",{},"Configuración → Canales"," y no quedó conectado: la ventana de Meta se cerró, aparece un error o la cuenta dice ",[292,297,298],{},"Falta terminar",".",[283,301,303],{"id":302},"causas-posibles","Causas posibles",[305,306,307,315,322,333,340,346,355,362,365],"ul",{},[308,309,310,311,314],"li",{},"Entraste con un Facebook que ",[292,312,313],{},"no administra"," la cuenta de WhatsApp Business del negocio, y por eso no aparece tu número.",[308,316,317,318,321],{},"El número ",[292,319,320],{},"ya está en uso",": lo tienes en la app WhatsApp Business y elegiste \"Solo por el CRM\", o está conectado en otro sistema.",[308,323,324,325,328,329,332],{},"Usas la app ",[292,326,327],{},"WhatsApp común"," en vez de ",[292,330,331],{},"WhatsApp Business"," (para \"Sigo usando la app\" tiene que ser Business).",[308,334,335,336,339],{},"El ",[292,337,338],{},"código para escanear venció"," antes de que lo escanearas.",[308,341,342,345],{},[292,343,344],{},"Cerraste la ventana"," de Meta antes de terminar. Halyon muestra \"No se terminó de conectar. Te dejamos qué hacer.\"",[308,347,348,349,354],{},"Tu plan ya tiene todas las cuentas de WhatsApp que incluye (el botón aparece apagado y dice \"Tu plan incluye … cuentas de WhatsApp y ya están todas. Para sumar otra, escribinos a ",[350,351,353],"a",{"href":352},"mailto:info@halyon.team","info@halyon.team",".\").",[308,356,357,358,361],{},"Ese número ya está conectado en ",[292,359,360],{},"otra empresa"," de Halyon (\"Esa cuenta ya está conectada en otra empresa.\").",[308,363,364],{},"Un problema momentáneo: \"No se pudo abrir la conexión. Probá de nuevo en un rato.\" o \"No pudimos confirmar la conexión. Probá de nuevo en un rato.\"",[308,366,367,368,299],{},"Tu rol no es dueño ni administrador: no ves el botón ",[292,369,370],{},"Conectar",[283,372,374],{"id":373},"qué-probar","Qué probar",[376,377,378,388,391,405,414,421,424,427],"ol",{},[308,379,380,381,383,384,387],{},"Si la cuenta aparece como ",[292,382,298],{},", tócala y toca ",[292,385,386],{},"Terminar",". Sigue los pasos en la ventana de Meta desde donde quedaste.",[308,389,390],{},"Si no aparece tu número en la ventana de Meta, ciérrala y vuelve a empezar entrando con el Facebook que administra la cuenta de WhatsApp Business del negocio.",[308,392,393,394],{},"Si dice que el número ya está en uso:\n",[305,395,396,402],{},[308,397,398,399,299],{},"Si lo usas en la app WhatsApp Business, vuelve a conectar y elige ",[292,400,401],{},"Sigo usando la app WhatsApp Business",[308,403,404],{},"Si está en otro sistema, primero hay que sacarlo de ahí.",[308,406,407,408,410,411,299],{},"Si el código venció, toca ",[292,409,26],{}," de nuevo y escanéalo apenas aparece, desde WhatsApp Business → ",[292,412,413],{},"Ajustes → Dispositivos vinculados",[308,415,416,417,420],{},"Si usas la app WhatsApp común, pásate a WhatsApp Business o elige ",[292,418,419],{},"Solo por el CRM"," con un número que no uses en el celular.",[308,422,423],{},"Si el error dice \"Probá de nuevo en un rato\", espera unos minutos y vuelve a intentar.",[308,425,426],{},"Si no ves el botón para conectar, pídeselo a quien administra Halyon en tu empresa.",[308,428,429],{},"Si tu plan ya está completo, desconecta una cuenta que no uses o pídenos sumar otra.",[288,431,432,433,436],{},"En la ventana de conexión, abre ",[292,434,435],{},"¿Algo no anduvo? Qué hacer"," para ver estas mismas ayudas.",[283,438,440],{"id":439},"si-no-se-resuelve","Si no se resuelve",[288,442,443,444,448],{},"Escríbenos a ",[292,445,446],{},[350,447,353],{"href":352}," (soporte de Halyon) contándonos qué mensaje te apareció.",{"title":450,"searchDepth":451,"depth":451,"links":452},"",2,[453,454,455,456],{"id":285,"depth":451,"text":286},{"id":302,"depth":451,"text":303},{"id":373,"depth":451,"text":374},{"id":439,"depth":451,"text":440},"Qué hacer si el número no queda conectado o aparece un error al conectarlo.","listo","md",null,{},true,[464,465,466,467,468,469,470,471,472],"no puedo conectar whatsapp","no aparece mi número","número ya en uso","código venció","falta terminar","no se terminó de conectar","error al conectar","ventana de meta","no se pudo abrir la conexión","\u002Fcrm\u002Fajustes?seccion=canales",[475],"todos","General · Problemas frecuentes",{"title":115,"description":457},"waxsJeNjdouAAgYtdLM1JbtUEtFQ8jjSZtR3YjYNWxc",[480,482],{"title":105,"path":106,"stem":107,"description":481,"children":-1},"Invitar a tu equipo y elegir qué puede ver y cambiar cada persona.",{"title":119,"path":120,"stem":121,"description":483,"children":-1},"Qué hacer si la cuenta dice que hay que reconectar o dejaron de entrar mensajes.",1790973203290]