[{"data":1,"prerenderedAt":558},["ShallowReactive",2],{"navigation_docs":3,"-general-problemas-no-llegan-avisos":276,"-general-problemas-no-llegan-avisos-surround":553},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar WhatsApp","\u002Fgeneral\u002Fempezar\u002Fconectar-whatsapp","01.general\u002F01.empezar\u002F03.conectar-whatsapp",{"title":30,"path":31,"stem":32},"Instalar la app en el celular y activar los avisos","\u002Fgeneral\u002Fempezar\u002Finstalar-app-y-avisos","01.general\u002F01.empezar\u002F04.instalar-app-y-avisos",{"title":34,"path":35,"stem":36},"Conectar Google Calendar y la casilla de mail","\u002Fgeneral\u002Fempezar\u002Fconexiones","01.general\u002F01.empezar\u002F05.conexiones",{"title":38,"path":39,"stem":40},"Entrar, contraseña y verificación en dos pasos","\u002Fgeneral\u002Fempezar\u002Fentrar-y-seguridad","01.general\u002F01.empezar\u002F06.entrar-y-seguridad",false,{"title":43,"icon":44,"path":45,"stem":46,"children":47,"page":41},"Uso diario","i-lucide-sun","\u002Fgeneral\u002Fuso-diario","01.general\u002F02.uso-diario",[48,52,56,60,64,68,72],{"title":49,"path":50,"stem":51},"Hoy","\u002Fgeneral\u002Fuso-diario\u002Fhoy","01.general\u002F02.uso-diario\u002F01.hoy",{"title":53,"path":54,"stem":55},"Chats","\u002Fgeneral\u002Fuso-diario\u002Fchats","01.general\u002F02.uso-diario\u002F02.chats",{"title":57,"path":58,"stem":59},"Contactos","\u002Fgeneral\u002Fuso-diario\u002Fcontactos","01.general\u002F02.uso-diario\u002F03.contactos",{"title":61,"path":62,"stem":63},"Agenda","\u002Fgeneral\u002Fuso-diario\u002Fagenda","01.general\u002F02.uso-diario\u002F04.agenda",{"title":65,"path":66,"stem":67},"Tareas","\u002Fgeneral\u002Fuso-diario\u002Ftareas","01.general\u002F02.uso-diario\u002F05.tareas",{"title":69,"path":70,"stem":71},"Pipo, el copiloto","\u002Fgeneral\u002Fuso-diario\u002Fpipo","01.general\u002F02.uso-diario\u002F06.pipo",{"title":73,"path":74,"stem":75},"Cuánta IA te queda este mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":127,"actualizado":278,"body":279,"description":529,"estado":530,"extension":531,"links":532,"meta":533,"navigation":534,"palabras_clave":535,"pantalla":547,"path":128,"rubros":548,"seccion":550,"seo":551,"solo_gestion":41,"stem":129,"__hash__":552},"docs\u002F01.general\u002F05.problemas\u002F04.no-llegan-avisos.md","2026-09-30",{"type":280,"value":281,"toc":521},"minimark",[282,287,291,295,392,396,502,509,513],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290],"p",{},"Entran mensajes o turnos pero no te llega ningún aviso al celular (o a la compu).",[283,292,294],{"id":293},"causas-posibles","Causas posibles",[296,297,298,314,324,333,342,351,360,367,373,380,386,389],"ul",{},[299,300,301,305,306,309,310,313],"li",{},[302,303,304],"strong",{},"No prendiste los avisos en ese dispositivo."," Se prenden en cada celular y en cada compu por separado. Dice ",[302,307,308],{},"Apagados en este dispositivo"," o ",[302,311,312],{},"Falta un paso",".",[299,315,316,319,320,323],{},[302,317,318],{},"iPhone sin instalar:"," Apple solo manda avisos a las apps agregadas a la pantalla de inicio (iOS 16.4 o más). Dice ",[302,321,322],{},"En el iPhone, primero agregá la app a la pantalla de inicio",", con los pasos.",[299,325,326,329,330,313],{},[302,327,328],{},"iPhone con iOS viejo"," (anterior a 16.4). Dice ",[302,331,332],{},"Tu iPhone necesita actualizarse",[299,334,335,338,339,313],{},[302,336,337],{},"Los bloqueaste"," alguna vez en el navegador. Dice ",[302,340,341],{},"Bloqueados en este navegador",[299,343,344,347,348,313],{},[302,345,346],{},"El navegador no recibe avisos."," Dice ",[302,349,350],{},"Este navegador no recibe avisos",[299,352,353,356,357,313],{},[302,354,355],{},"Los avisos todavía no están activos"," en Halyon (es algo del servidor). Dice \"Los avisos al celular todavía no están activos…\" y no aparece el botón ",[302,358,359],{},"Activar avisos",[299,361,362,363,366],{},"Está prendido ",[302,364,365],{},"Horario de silencio"," y es de noche.",[299,368,362,369,372],{},[302,370,371],{},"Solo lo mío"," y la charla no está asignada a ti.",[299,374,375,376,379],{},"Ese tipo de aviso está apagado (por ejemplo, ",[302,377,378],{},"Mensajes nuevos",").",[299,381,382,385],{},[302,383,384],{},"Con sonido"," apagado: llega, pero no suena.",[299,387,388],{},"El celular tiene las notificaciones de Halyon (o del navegador) apagadas, o está en modo No molestar.",[299,390,391],{},"Tu rol no ve esa sección: nunca te llegan avisos de lo que no puedes ver.",[283,393,395],{"id":394},"qué-probar","Qué probar",[397,398,399,406,470,481,490,493],"ol",{},[299,400,401,402,405],{},"Ve a ",[302,403,404],{},"Configuración → Mi cuenta → Notificaciones"," desde el celular donde quieres recibirlos.",[299,407,408,409],{},"Lee el cartel de arriba y haz lo que dice:\n",[296,410,411,426,440,446,464],{},[299,412,413,309,416,419,420,422,423,313],{},[302,414,415],{},"Apagados",[302,417,418],{},"Falta un paso:"," toca ",[302,421,359],{}," y elige ",[302,424,425],{},"Permitir",[299,427,428,431,432,435,436,313],{},[302,429,430],{},"En iPhone:"," sigue los pasos que aparecen ahí (Safari → ",[302,433,434],{},"Compartir → Agregar a inicio → Agregar","), ábrela desde el ícono nuevo y vuelve a esta pantalla. Mira ",[437,438,439],"a",{"href":31},"Instalar la app",[299,441,442,445],{},[302,443,444],{},"Tu iPhone necesita actualizarse:"," Ajustes → General → Actualización de software.",[299,447,448,451,452,455,456],{},[302,449,450],{},"Bloqueados:"," sigue los pasos que aparecen ahí y toca ",[302,453,454],{},"Ya los habilité",".\n",[296,457,458,461],{},[299,459,460],{},"iPhone: Ajustes del iPhone → Notificaciones → busca Halyon → prende \"Permitir notificaciones\".",[299,462,463],{},"Android con Chrome: toca el candado o los tres puntos al lado de la dirección → Permisos (o Configuración del sitio) → Notificaciones → \"Permitir\".",[299,465,466,469],{},[302,467,468],{},"Este navegador no recibe avisos:"," prueba con Chrome, Edge o Safari actualizados.",[299,471,472,473,476,477,480],{},"Cuando diga ",[302,474,475],{},"Prendidos en este dispositivo",", toca ",[302,478,479],{},"Probar",". Te tiene que llegar un aviso de prueba.",[299,482,483,484,486,487,489],{},"Revisa ",[302,485,365],{},", ",[302,488,371],{}," y que el tipo de aviso esté prendido.",[299,491,492],{},"En los ajustes del celular, revisa que Halyon (o el navegador) tenga las notificaciones permitidas y que no esté en No molestar.",[299,494,495,496,313],{},"Si dice que los avisos todavía no están activos, no es algo que puedas arreglar tú: escríbenos a ",[302,497,498],{},[437,499,501],{"href":500},"mailto:info@halyon.team","info@halyon.team",[288,503,504,505,508],{},"Mientras tanto, todo lo que pasa queda en la ",[302,506,507],{},"campanita"," de la app.",[283,510,512],{"id":511},"si-no-se-resuelve","Si no se resuelve",[288,514,515,516,520],{},"Escríbenos a ",[302,517,518],{},[437,519,501],{"href":500}," (soporte de Halyon) contándonos qué celular usas (iPhone o Android) y qué dice el cartel de Notificaciones.",{"title":522,"searchDepth":523,"depth":523,"links":524},"",2,[525,526,527,528],{"id":285,"depth":523,"text":286},{"id":293,"depth":523,"text":294},{"id":394,"depth":523,"text":395},{"id":511,"depth":523,"text":512},"Qué revisar si no te llegan las notificaciones, también en iPhone.","listo","md",null,{},true,[536,537,538,539,540,541,542,543,544,545,546],"no llegan avisos","no llegan notificaciones","iphone notificaciones","avisos bloqueados","prender avisos no aparece","activar avisos no aparece","los avisos todavía no están activos","actualizar iphone","avisos sin sonido","no suena","notificaciones android","\u002Fcrm\u002Fajustes?seccion=notificaciones",[549],"todos","General · Problemas frecuentes",{"title":127,"description":529},"PaWMNLsyckAtOOrN1fm4adco_n4SqMPpJCuC_jyvHNs",[554,556],{"title":123,"path":124,"stem":125,"description":555,"children":-1},"Las razones por las que el bot se queda callado y cómo destrabarlo.",{"title":131,"path":132,"stem":133,"description":557,"children":-1},"Cómo escribirle a un cliente cuando WhatsApp solo deja mandar una plantilla.",1790973208707]