[{"data":1,"prerenderedAt":481},["ShallowReactive",2],{"navigation_docs":3,"-general-problemas-ia-apagada-o-sin-cupo":276,"-general-problemas-ia-apagada-o-sin-cupo-surround":476},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar 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Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":143,"actualizado":278,"body":279,"description":451,"estado":452,"extension":453,"links":454,"meta":455,"navigation":456,"palabras_clave":457,"pantalla":470,"path":144,"rubros":471,"seccion":473,"seo":474,"solo_gestion":41,"stem":145,"__hash__":475},"docs\u002F01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo.md","2026-09-30",{"type":280,"value":281,"toc":443},"minimark",[282,287,291,319,323,362,366,431,435],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290],"p",{},"Al usar Pipo, proponer una respuesta o practicar, aparece uno de estos mensajes:",[292,293,294,298,301,304,307,310,313,316],"ul",{},[295,296,297],"li",{},"\"La IA está apagada para tu empresa. Se prende en Configuración → Automatizaciones.\"",[295,299,300],{},"\"Se terminó el uso de IA incluido este mes. El CRM sigue andando; la IA vuelve el mes que viene o si Halyon amplía el cupo.\"",[295,302,303],{},"\"El asistente de IA no está habilitado para tu rol.\"",[295,305,306],{},"\"Vas muy rápido con la IA 🙂 Esperá un minuto y probá de nuevo.\"",[295,308,309],{},"\"Usaste mucho la IA en poco tiempo. Esperá unos minutos y probá de nuevo.\"",[295,311,312],{},"\"El audio pesa más de 16 MB\" o \"La imagen pesa más de 8 MB\".",[295,314,315],{},"\"No pudimos revisar el uso de IA de este mes. Probá de nuevo en un rato; el resto del CRM sigue andando.\"",[295,317,318],{},"\"La IA no respondió. Probá de nuevo en un rato.\"",[283,320,322],{"id":321},"causas-posibles","Causas posibles",[292,324,325,332,338,344,350,356],{},[295,326,327,331],{},[328,329,330],"strong",{},"La IA está apagada"," para toda la empresa. Con la IA apagada tampoco responde el bot.",[295,333,334,337],{},[328,335,336],{},"Se terminó la IA del mes:"," cada plan incluye un uso de IA por mes. Al llegar al 80 % le llega un aviso a quien administra; al 100 %, el bot y Pipo se pausan hasta el mes que viene. El resto de Halyon sigue andando.",[295,339,340,343],{},[328,341,342],{},"Tu rol no tiene el permiso \"Usar el asistente de IA\"",": lo prende o lo apaga el dueño.",[295,345,346,349],{},[328,347,348],{},"Muchos pedidos seguidos:"," hay un límite por persona, por minuto y cada 10 minutos, para cuidar el uso.",[295,351,352,355],{},[328,353,354],{},"Un archivo muy pesado:"," la IA recibe audios de hasta 16 MB e imágenes de hasta 8 MB.",[295,357,358,361],{},[328,359,360],{},"Un problema momentáneo"," de la IA o de la conexión.",[283,363,365],{"id":364},"qué-probar","Qué probar",[367,368,369,388,412,422,425,428],"ol",{},[295,370,371,372],{},"Si dice que la IA está apagada:\n",[292,373,374,385],{},[295,375,376,377,380,381,384],{},"Si eres dueño o administrador, ve a ",[328,378,379],{},"Configuración → Automatizaciones"," y prende ",[328,382,383],{},"IA prendida para la empresa",".",[295,386,387],{},"Si no, pídeselo a quien administra Halyon.",[295,389,390,391,394,395,397,398,401,402,409,410,384],{},"Si dice que se terminó la IA del mes, mira la barra ",[328,392,393],{},"\"Usaste X % de la IA incluida este mes\""," en ",[328,396,379],{}," (debajo de \"IA prendida para la empresa\") o en ",[328,399,400],{},"Configuración → Empresa → Tu plan",". La IA vuelve sola el 1 del mes que viene. Si la necesitas antes, escríbenos a ",[328,403,404],{},[405,406,408],"a",{"href":407},"mailto:info@halyon.team","info@halyon.team",". Más detalle en ",[405,411,73],{"href":74},[295,413,414,415,418,419,384],{},"Si dice que no está habilitado para tu rol, pídele al dueño que lo prenda en ",[328,416,417],{},"Configuración → Equipo y permisos → Roles y permisos",", en ",[328,420,421],{},"Permisos especiales → Usar el asistente de IA",[295,423,424],{},"Si dice que vas muy rápido o que usaste mucho la IA en poco tiempo, espera un minuto (o unos minutos) y prueba de nuevo.",[295,426,427],{},"Si dice que el archivo pesa mucho, manda uno más liviano (un audio más corto o una foto más chica).",[295,429,430],{},"Si dice \"Probá de nuevo en un rato\", espera unos minutos. Mientras tanto, el resto de Halyon anda igual.",[283,432,434],{"id":433},"si-no-se-resuelve","Si no se resuelve",[288,436,437,438,442],{},"Escríbenos a ",[328,439,440],{},[405,441,408],{"href":407}," (soporte de Halyon). Si no eres quien administra Halyon, primero consúltalo con esa persona.",{"title":444,"searchDepth":445,"depth":445,"links":446},"",2,[447,448,449,450],{"id":285,"depth":445,"text":286},{"id":321,"depth":445,"text":322},{"id":364,"depth":445,"text":365},{"id":433,"depth":445,"text":434},"Qué significa cada mensaje de la IA y cómo se vuelve a prender.","listo","md",null,{},true,[458,459,460,461,462,463,464,465,466,467,468,469],"ia apagada","pipo no anda","se terminó la ia","cupo de ia","uso de ia del mes","barra de uso","el asistente no está habilitado","usaste mucho la ia","vas muy rápido con la ia","archivo muy pesado","la ia no respondió","prender la ia","\u002Fcrm\u002Fajustes?seccion=automatizaciones",[472],"todos","General · Problemas frecuentes",{"title":143,"description":451},"7bbjQ-sh8sRQPWtCZD27pRXaAVYnCzvYQgeET6kZMXM",[477,479],{"title":139,"path":140,"stem":141,"description":478,"children":-1},"Qué revisar si alguien del equipo no ve una sección, unas charlas o unos datos.",{"title":147,"path":148,"stem":149,"description":480,"children":-1},"Qué hacer con el cartel de app no verificada, el acceso bloqueado o si se desconectó.",1790973209031]