[{"data":1,"prerenderedAt":505},["ShallowReactive",2],{"navigation_docs":3,"-general-problemas-el-bot-no-responde":276,"-general-problemas-el-bot-no-responde-surround":500},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar WhatsApp","\u002Fgeneral\u002Fempezar\u002Fconectar-whatsapp","01.general\u002F01.empezar\u002F03.conectar-whatsapp",{"title":30,"path":31,"stem":32},"Instalar la app en el celular y activar los avisos","\u002Fgeneral\u002Fempezar\u002Finstalar-app-y-avisos","01.general\u002F01.empezar\u002F04.instalar-app-y-avisos",{"title":34,"path":35,"stem":36},"Conectar Google Calendar y la casilla de mail","\u002Fgeneral\u002Fempezar\u002Fconexiones","01.general\u002F01.empezar\u002F05.conexiones",{"title":38,"path":39,"stem":40},"Entrar, contraseña y verificación en dos pasos","\u002Fgeneral\u002Fempezar\u002Fentrar-y-seguridad","01.general\u002F01.empezar\u002F06.entrar-y-seguridad",false,{"title":43,"icon":44,"path":45,"stem":46,"children":47,"page":41},"Uso diario","i-lucide-sun","\u002Fgeneral\u002Fuso-diario","01.general\u002F02.uso-diario",[48,52,56,60,64,68,72],{"title":49,"path":50,"stem":51},"Hoy","\u002Fgeneral\u002Fuso-diario\u002Fhoy","01.general\u002F02.uso-diario\u002F01.hoy",{"title":53,"path":54,"stem":55},"Chats","\u002Fgeneral\u002Fuso-diario\u002Fchats","01.general\u002F02.uso-diario\u002F02.chats",{"title":57,"path":58,"stem":59},"Contactos","\u002Fgeneral\u002Fuso-diario\u002Fcontactos","01.general\u002F02.uso-diario\u002F03.contactos",{"title":61,"path":62,"stem":63},"Agenda","\u002Fgeneral\u002Fuso-diario\u002Fagenda","01.general\u002F02.uso-diario\u002F04.agenda",{"title":65,"path":66,"stem":67},"Tareas","\u002Fgeneral\u002Fuso-diario\u002Ftareas","01.general\u002F02.uso-diario\u002F05.tareas",{"title":69,"path":70,"stem":71},"Pipo, el copiloto","\u002Fgeneral\u002Fuso-diario\u002Fpipo","01.general\u002F02.uso-diario\u002F06.pipo",{"title":73,"path":74,"stem":75},"Cuánta IA te queda este mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":123,"actualizado":278,"body":279,"description":478,"estado":479,"extension":480,"links":481,"meta":482,"navigation":483,"palabras_clave":484,"pantalla":494,"path":124,"rubros":495,"seccion":497,"seo":498,"solo_gestion":41,"stem":125,"__hash__":499},"docs\u002F01.general\u002F05.problemas\u002F03.el-bot-no-responde.md","2026-09-30",{"type":280,"value":281,"toc":470},"minimark",[282,287,291,295,369,373,456,460],[283,284,286],"h2",{"id":285},"síntoma","Síntoma",[288,289,290],"p",{},"Un cliente escribe por WhatsApp y el bot no le contesta.",[283,292,294],{"id":293},"causas-posibles","Causas posibles",[296,297,298,306,312,330,340,346,352,357,363],"ul",{},[299,300,301,305],"li",{},[302,303,304],"strong",{},"La IA está apagada"," para la empresa. Sin IA, el bot no responde aunque su interruptor esté prendido.",[299,307,308,311],{},[302,309,310],{},"El bot está apagado en ese número."," Cada WhatsApp tiene su propio interruptor.",[299,313,314,317,318,321,322,325,326,329],{},[302,315,316],{},"El bot está en pausa en esa charla."," En la lista de Chats la charla dice ",[302,319,320],{},"en pausa"," y, adentro, \"El bot no responde en esta charla (lo pausó …)\". Pasa cuando alguien tocó ",[302,323,324],{},"Pausar el bot"," o ",[302,327,328],{},"La tomo yo",".",[299,331,332,335,336,339],{},[302,333,334],{},"La charla se pasó al equipo."," Dice ",[302,337,338],{},"Pide una persona"," o \"Pasada al equipo\". Desde ahí el bot ya no contesta: sigue una persona. Pasa cuando el cliente pidió hablar con alguien o cuando el bot llegó a su límite de respuestas en esa charla.",[299,341,342,345],{},[302,343,344],{},"Alguien del equipo respondió hace poco"," (en los últimos 30 minutos), desde Halyon o desde la app WhatsApp Business del celular. El bot no se mete en una charla que está atendiendo una persona.",[299,347,348,351],{},[302,349,350],{},"El cliente mandó varios mensajes seguidos:"," el bot espera un momento y contesta una sola vez, al último.",[299,353,354],{},[302,355,356],{},"Se terminó la IA del mes.",[299,358,359,362],{},[302,360,361],{},"El número está desconectado"," o hay que reconectarlo.",[299,364,365,368],{},[302,366,367],{},"No es WhatsApp:"," el bot responde solo por WhatsApp. En Instagram, Facebook y Correo contesta el equipo.",[283,370,372],{"id":371},"qué-probar","Qué probar",[374,375,376,407,427,430,443,450],"ol",{},[299,377,378,379,382,383],{},"Ve a ",[302,380,381],{},"Configuración → Automatizaciones"," (dueños y administradores):\n",[296,384,385,396],{},[299,386,387,388,391,392,395],{},"Fíjate que esté prendido ",[302,389,390],{},"IA prendida para la empresa",". Debajo está la barra ",[302,393,394],{},"\"Usaste X % de la IA incluida este mes\"",": si llegó al 100 %, se terminó la IA del mes y el bot vuelve el 1 del mes que viene.",[299,397,398,399,402,403,406],{},"En ",[302,400,401],{},"Bot de WhatsApp",", fíjate que esté prendido ",[302,404,405],{},"El bot responde en …"," para ese número. Si dice \"Primero prendé la IA.\" o \"… no está conectado: revisalo en Canales.\", arregla eso primero.",[299,408,409,410,412,413],{},"Abre la charla en ",[302,411,53],{},":\n",[296,414,415,421],{},[299,416,417,418,329],{},"Si arriba dice \"El bot no responde en esta charla\", toca ",[302,419,420],{},"Reactivar el bot",[299,422,423,424,426],{},"O entra a los tres puntos y toca ",[302,425,420],{},". Eso también destraba una charla que se había pasado al equipo.",[299,428,429],{},"Si alguien del equipo le acaba de responder, es normal que el bot espere: deja pasar 30 minutos desde la última respuesta de una persona.",[299,431,398,432,435,436,439,440,329],{},[302,433,434],{},"Configuración → Canales",", revisa que el número diga ",[302,437,438],{},"Conectada",". Si no, mira ",[441,442,119],"a",{"href":120},[299,444,445,446,449],{},"Si el bot se frena muy seguido en charlas largas, en ",[302,447,448],{},"Configuración → Automatizaciones → Pasa a una persona"," puedes subir la cantidad de respuestas.",[299,451,452,453,329],{},"Para ver cómo contesta sin molestar a nadie, pruébalo en ",[302,454,455],{},"Configuración → Laboratorio de Pipo → Probar el bot",[283,457,459],{"id":458},"si-no-se-resuelve","Si no se resuelve",[288,461,462,463,469],{},"Escríbenos a ",[302,464,465],{},[441,466,468],{"href":467},"mailto:info@halyon.team","info@halyon.team"," (soporte de Halyon) con el nombre del cliente o el número y la hora del mensaje que no se contestó. Si no eres quien administra Halyon, primero consúltalo con esa persona.",{"title":471,"searchDepth":472,"depth":472,"links":473},"",2,[474,475,476,477],{"id":285,"depth":472,"text":286},{"id":293,"depth":472,"text":294},{"id":371,"depth":472,"text":372},{"id":458,"depth":472,"text":459},"Las razones por las que el bot se queda callado y cómo destrabarlo.","listo","md",null,{},true,[485,486,487,488,489,490,491,492,493],"bot no responde","el bot no contesta","bot callado","bot apagado","bot en pausa","pide una persona","pasada al equipo","reactivar el bot","bot no anda en instagram","\u002Fcrm\u002Fajustes?seccion=automatizaciones",[496],"todos","General · Problemas frecuentes",{"title":123,"description":478},"EoX7FoXtDIpFYQc0400-ub1gl4PhKa4jc8qEViIGsFw",[501,503],{"title":119,"path":120,"stem":121,"description":502,"children":-1},"Qué hacer si la cuenta dice que hay que reconectar o dejaron de entrar mensajes.",{"title":127,"path":128,"stem":129,"description":504,"children":-1},"Qué revisar si no te llegan las notificaciones, también en iPhone.",1790973208663]