[{"data":1,"prerenderedAt":520},["ShallowReactive",2],{"navigation_docs":3,"-general-el-bot-plantillas-y-ventana-24-horas":276,"-general-el-bot-plantillas-y-ventana-24-horas-surround":515},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar WhatsApp","\u002Fgeneral\u002Fempezar\u002Fconectar-whatsapp","01.general\u002F01.empezar\u002F03.conectar-whatsapp",{"title":30,"path":31,"stem":32},"Instalar la app en el celular y activar los avisos","\u002Fgeneral\u002Fempezar\u002Finstalar-app-y-avisos","01.general\u002F01.empezar\u002F04.instalar-app-y-avisos",{"title":34,"path":35,"stem":36},"Conectar Google Calendar y la casilla de mail","\u002Fgeneral\u002Fempezar\u002Fconexiones","01.general\u002F01.empezar\u002F05.conexiones",{"title":38,"path":39,"stem":40},"Entrar, contraseña y verificación en dos pasos","\u002Fgeneral\u002Fempezar\u002Fentrar-y-seguridad","01.general\u002F01.empezar\u002F06.entrar-y-seguridad",false,{"title":43,"icon":44,"path":45,"stem":46,"children":47,"page":41},"Uso diario","i-lucide-sun","\u002Fgeneral\u002Fuso-diario","01.general\u002F02.uso-diario",[48,52,56,60,64,68,72],{"title":49,"path":50,"stem":51},"Hoy","\u002Fgeneral\u002Fuso-diario\u002Fhoy","01.general\u002F02.uso-diario\u002F01.hoy",{"title":53,"path":54,"stem":55},"Chats","\u002Fgeneral\u002Fuso-diario\u002Fchats","01.general\u002F02.uso-diario\u002F02.chats",{"title":57,"path":58,"stem":59},"Contactos","\u002Fgeneral\u002Fuso-diario\u002Fcontactos","01.general\u002F02.uso-diario\u002F03.contactos",{"title":61,"path":62,"stem":63},"Agenda","\u002Fgeneral\u002Fuso-diario\u002Fagenda","01.general\u002F02.uso-diario\u002F04.agenda",{"title":65,"path":66,"stem":67},"Tareas","\u002Fgeneral\u002Fuso-diario\u002Ftareas","01.general\u002F02.uso-diario\u002F05.tareas",{"title":69,"path":70,"stem":71},"Pipo, el copiloto","\u002Fgeneral\u002Fuso-diario\u002Fpipo","01.general\u002F02.uso-diario\u002F06.pipo",{"title":73,"path":74,"stem":75},"Cuánta IA te queda este mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de Pipo","\u002Fgeneral\u002Fel-bot\u002Flaboratorio-de-pipo","01.general\u002F03.el-bot\u002F04.laboratorio-de-pipo",{"title":99,"icon":100,"path":101,"stem":102,"children":103,"page":41},"Equipo y permisos","i-lucide-users","\u002Fgeneral\u002Fequipo-y-permisos","01.general\u002F04.equipo-y-permisos",[104],{"title":105,"path":106,"stem":107},"Sumar al equipo y elegir qué ve cada uno","\u002Fgeneral\u002Fequipo-y-permisos\u002Fequipo-y-roles","01.general\u002F04.equipo-y-permisos\u002F01.equipo-y-roles",{"title":109,"icon":110,"path":111,"stem":112,"children":113,"page":41},"Problemas frecuentes","i-lucide-life-buoy","\u002Fgeneral\u002Fproblemas","01.general\u002F05.problemas",[114,118,122,126,130,134,138,142,146,150],{"title":115,"path":116,"stem":117},"No puedo conectar el número de WhatsApp","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-conectar-whatsapp","01.general\u002F05.problemas\u002F01.no-puedo-conectar-whatsapp",{"title":119,"path":120,"stem":121},"El WhatsApp aparece desconectado","\u002Fgeneral\u002Fproblemas\u002Fwhatsapp-desconectado","01.general\u002F05.problemas\u002F02.whatsapp-desconectado",{"title":123,"path":124,"stem":125},"El bot no responde","\u002Fgeneral\u002Fproblemas\u002Fel-bot-no-responde","01.general\u002F05.problemas\u002F03.el-bot-no-responde",{"title":127,"path":128,"stem":129},"No me llegan los avisos al celular","\u002Fgeneral\u002Fproblemas\u002Fno-llegan-avisos","01.general\u002F05.problemas\u002F04.no-llegan-avisos",{"title":131,"path":132,"stem":133},"No puedo mandar un mensaje porque pasaron 24 horas","\u002Fgeneral\u002Fproblemas\u002Fpasaron-24-horas","01.general\u002F05.problemas\u002F05.pasaron-24-horas",{"title":135,"path":136,"stem":137},"La plantilla fue rechazada","\u002Fgeneral\u002Fproblemas\u002Fplantilla-rechazada","01.general\u002F05.problemas\u002F06.plantilla-rechazada",{"title":139,"path":140,"stem":141},"Una persona del equipo no ve algo","\u002Fgeneral\u002Fproblemas\u002Fpermisos","01.general\u002F05.problemas\u002F07.permisos",{"title":143,"path":144,"stem":145},"Pipo dice que la IA está apagada o que se terminó el cupo","\u002Fgeneral\u002Fproblemas\u002Fia-apagada-o-sin-cupo","01.general\u002F05.problemas\u002F08.ia-apagada-o-sin-cupo",{"title":147,"path":148,"stem":149},"No puedo conectar Google Calendar","\u002Fgeneral\u002Fproblemas\u002Fgoogle-calendar","01.general\u002F05.problemas\u002F09.google-calendar",{"title":151,"path":152,"stem":153},"No puedo entrar","\u002Fgeneral\u002Fproblemas\u002Fno-puedo-entrar","01.general\u002F05.problemas\u002F10.no-puedo-entrar",{"title":155,"path":156,"stem":157},"Glosario","\u002Fgeneral\u002Fglosario","01.general\u002F06.glosario","i-lucide-book-open",{"title":160,"icon":161,"path":162,"stem":163,"children":164,"page":41},"Por rubro","i-lucide-store","\u002Frubros","02.rubros",[165,208,231,250,265],{"title":166,"path":167,"stem":168,"children":169,"icon":207},"Turnos y estética","\u002Frubros\u002Fturnos","02.rubros\u002F01.turnos\u002F00.index",[170,171,175,179,183,187,191,195,199,203],{"title":10,"path":167,"stem":168},{"title":172,"path":173,"stem":174},"Configurar turnos","\u002Frubros\u002Fturnos\u002Fconfigurar","02.rubros\u002F01.turnos\u002F01.configurar",{"title":176,"path":177,"stem":178},"Dar, confirmar y mover turnos","\u002Frubros\u002Fturnos\u002Fdia-a-dia","02.rubros\u002F01.turnos\u002F02.dia-a-dia",{"title":180,"path":181,"stem":182},"Feriados, cierres y vacaciones","\u002Frubros\u002Fturnos\u002Fferiados-y-cierres","02.rubros\u002F01.turnos\u002F03.feriados-y-cierres",{"title":184,"path":185,"stem":186},"Tu página para sacar turno","\u002Frubros\u002Fturnos\u002Fpagina-publica","02.rubros\u002F01.turnos\u002F04.pagina-publica",{"title":188,"path":189,"stem":190},"Confirmación y avisos por WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":91,"actualizado":278,"body":279,"description":491,"estado":492,"extension":493,"links":494,"meta":495,"navigation":496,"palabras_clave":497,"pantalla":509,"path":92,"rubros":510,"seccion":512,"seo":513,"solo_gestion":41,"stem":93,"__hash__":514},"docs\u002F01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas.md","2026-09-29",{"type":280,"value":281,"toc":479},"minimark",[282,287,296,311,314,318,321,324,340,344,355,379,383,390,394,434,437,441,462,466,469,473],[283,284,286],"h2",{"id":285},"la-ventana-de-24-horas-en-simple","La ventana de 24 horas, en simple",[288,289,290,291,295],"p",{},"WhatsApp deja responder libremente durante ",[292,293,294],"strong",{},"24 horas desde el último mensaje del cliente",". Cada vez que el cliente escribe, el reloj vuelve a empezar.",[288,297,298,299,302,303,306,307,310],{},"Para ",[292,300,301],{},"escribirle primero",", o ",[292,304,305],{},"después de esas 24 horas",", WhatsApp solo deja mandar una ",[292,308,309],{},"plantilla",": un mensaje que Meta aprobó antes. Cuando el cliente responde, la charla vuelve a quedar abierta por 24 horas.",[288,312,313],{},"Es una regla de WhatsApp para todos los negocios, no de Halyon. Las plantillas son solo de WhatsApp.",[283,315,317],{"id":316},"qué-es-una-plantilla","Qué es una plantilla",[288,319,320],{},"Un mensaje con partes fijas y datos que cambian en cada envío (el nombre, el día, el servicio). Meta la revisa una vez, suele tardar de unos minutos a unas horas, y después la usas todas las veces que quieras.",[288,322,323],{},"Hay dos tipos:",[325,326,327,334],"ul",{},[328,329,330,333],"li",{},[292,331,332],{},"Aviso:"," algo que el cliente pidió o hizo (un turno, un pedido, un presupuesto).",[328,335,336,339],{},[292,337,338],{},"Promoción:"," ofertas, novedades o retomar una charla. Cuestan un poco más y el cliente las puede frenar.",[283,341,343],{"id":342},"dónde-están","Dónde están",[288,345,346,347,350,351,354],{},"En ",[292,348,349],{},"Configuración → Canales",", abajo, ",[292,352,353],{},"Plantillas de WhatsApp"," (dueños y administradores). Cada número tiene las suyas: si tienes varios, elígelo arriba a la derecha.",[288,356,357,358,361,362,361,365,361,368,361,371,374,375,378],{},"Halyon ya trae plantillas armadas según tu negocio (recordatorio de turno, turno confirmado, retomar una consulta, recordatorio de reunión, entre otras). Cada una dice para qué sirve y su estado: ",[292,359,360],{},"Aprobada",", ",[292,363,364],{},"En revisión",[292,366,367],{},"Rechazada",[292,369,370],{},"Pausada",[292,372,373],{},"Deshabilitada"," o ",[292,376,377],{},"Sin enviar",".",[283,380,382],{"id":381},"mandar-a-aprobar-las-que-trae-halyon","Mandar a aprobar las que trae Halyon",[288,384,385,386,389],{},"Toca ",[292,387,388],{},"Mandar a aprobar las que faltan",". Vas a ver \"Mandamos N a revisión de Meta\".",[283,391,393],{"id":392},"pedir-una-plantilla-nueva","Pedir una plantilla nueva",[395,396,397,401,413,423,429],"ol",{},[328,398,385,399,378],{},[292,400,393],{},[328,402,403,406,407,374,410,378],{},[292,404,405],{},"¿Para qué es?"," Elige ",[292,408,409],{},"Un aviso",[292,411,412],{},"Una promoción",[328,414,415,418,419,422],{},[292,416,417],{},"Escribí el mensaje."," Pon un nombre para reconocerla y el texto. Para un dato que cambia, escríbelo en \"Dato que cambia\" y toca ",[292,420,421],{},"Agregar al mensaje","; después pon un ejemplo.",[328,424,425,428],{},[292,426,427],{},"Así lo va a ver el cliente:"," revísalo.",[328,430,385,431,378],{},[292,432,433],{},"Mandar a revisión de Meta",[288,435,436],{},"Reglas para que no la rechacen: los datos que cambian no pueden ir al principio ni al final, ni dos pegados, y cada uno necesita un ejemplo.",[283,438,440],{"id":439},"mandar-una-plantilla-desde-una-charla","Mandar una plantilla desde una charla",[395,442,443,454,457],{},[328,444,445,446,449,450,453],{},"En la charla, toca ",[292,447,448],{},"Elegir plantilla"," (aparece cuando pasaron las 24 horas o cuando escribes primero con ",[292,451,452],{},"Nueva",").",[328,455,456],{},"Elígela y completa los datos.",[328,458,385,459,378],{},[292,460,461],{},"Mandar plantilla",[283,463,465],{"id":464},"el-bot-y-las-24-horas","El bot y las 24 horas",[288,467,468],{},"El bot responde cuando el cliente escribe, así que siempre está dentro de las 24 horas. Los avisos automáticos que salen más tarde (recordatorios, confirmaciones pasadas las 24 horas, \"sumó en su tarjeta\") usan plantillas: si no están aprobadas, no salen.",[283,470,472],{"id":471},"si-meta-la-rechazó","Si Meta la rechazó",[288,474,475,476,378],{},"Mira ",[477,478,135],"a",{"href":136},{"title":480,"searchDepth":481,"depth":481,"links":482},"",2,[483,484,485,486,487,488,489,490],{"id":285,"depth":481,"text":286},{"id":316,"depth":481,"text":317},{"id":342,"depth":481,"text":343},{"id":381,"depth":481,"text":382},{"id":392,"depth":481,"text":393},{"id":439,"depth":481,"text":440},{"id":464,"depth":481,"text":465},{"id":471,"depth":481,"text":472},"La regla de las 24 horas de WhatsApp, en simple, y cómo pedir y usar plantillas.","listo","md",null,{},true,[498,499,500,501,502,503,504,505,506,507,508],"plantillas","plantilla de whatsapp","ventana de 24 horas","escribir primero","pedir plantilla","aprobar plantilla","meta","aviso","promoción","mandar a aprobar","en revisión","\u002Fcrm\u002Fajustes?seccion=canales",[511],"todos","General · El bot",{"title":91,"description":491},"NYCiro_gbSa_lzECfjwAhxqf5SxbcrKQTe-WkPPj05s",[516,518],{"title":87,"path":88,"stem":89,"description":517,"children":-1},"Cuándo el bot le pasa una charla al equipo y cómo tomarla tú.",{"title":95,"path":96,"stem":97,"description":519,"children":-1},"Practicar charlas, probar el bot y ajustar cómo responde, sin mandarle nada a nadie.",1790973206485]