[{"data":1,"prerenderedAt":409},["ShallowReactive",2],{"navigation_docs":3,"-general-el-bot-pasar-a-una-persona":276,"-general-el-bot-pasar-a-una-persona-surround":404},[4,159],{"title":5,"path":6,"stem":7,"children":8,"icon":158},"General","\u002Fgeneral","01.general\u002F00.index",[9,11,42,76,98,108,154],{"title":10,"path":6,"stem":7},"Empieza acá",{"title":12,"icon":13,"path":14,"stem":15,"children":16,"page":41},"Empezar","i-lucide-rocket","\u002Fgeneral\u002Fempezar","01.general\u002F01.empezar",[17,21,25,29,33,37],{"title":18,"path":19,"stem":20},"Qué es Halyon","\u002Fgeneral\u002Fempezar\u002Fque-es","01.general\u002F01.empezar\u002F01.que-es",{"title":22,"path":23,"stem":24},"Primer ingreso","\u002Fgeneral\u002Fempezar\u002Fprimer-ingreso","01.general\u002F01.empezar\u002F02.primer-ingreso",{"title":26,"path":27,"stem":28},"Conectar 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mes","\u002Fgeneral\u002Fuso-diario\u002Fuso-de-la-ia","01.general\u002F02.uso-diario\u002F07.uso-de-la-ia",{"title":77,"icon":78,"path":79,"stem":80,"children":81,"page":41},"El bot","i-lucide-bot","\u002Fgeneral\u002Fel-bot","01.general\u002F03.el-bot",[82,86,90,94],{"title":83,"path":84,"stem":85},"Prender el bot en un número","\u002Fgeneral\u002Fel-bot\u002Fprender-el-bot","01.general\u002F03.el-bot\u002F01.prender-el-bot",{"title":87,"path":88,"stem":89},"Pasar la charla a una persona","\u002Fgeneral\u002Fel-bot\u002Fpasar-a-una-persona","01.general\u002F03.el-bot\u002F02.pasar-a-una-persona",{"title":91,"path":92,"stem":93},"Plantillas de WhatsApp y la ventana de 24 horas","\u002Fgeneral\u002Fel-bot\u002Fplantillas-y-ventana-24-horas","01.general\u002F03.el-bot\u002F03.plantillas-y-ventana-24-horas",{"title":95,"path":96,"stem":97},"Laboratorio de 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WhatsApp","\u002Frubros\u002Fturnos\u002Fconfirmacion-por-whatsapp","02.rubros\u002F01.turnos\u002F05.confirmacion-por-whatsapp",{"title":192,"path":193,"stem":194},"Fidelización y gift cards","\u002Frubros\u002Fturnos\u002Ffidelizacion","02.rubros\u002F01.turnos\u002F06.fidelizacion",{"title":196,"path":197,"stem":198},"Corregir un turno o la asistencia","\u002Frubros\u002Fturnos\u002Fcorregir-asistencia","02.rubros\u002F01.turnos\u002F07.corregir-asistencia",{"title":200,"path":201,"stem":202},"Un cliente no recibió la confirmación del turno","\u002Frubros\u002Fturnos\u002Fcliente-sin-confirmacion","02.rubros\u002F01.turnos\u002F08.cliente-sin-confirmacion",{"title":204,"path":205,"stem":206},"No aparece un feriado o quiero abrir un feriado","\u002Frubros\u002Fturnos\u002Fabrir-un-feriado","02.rubros\u002F01.turnos\u002F09.abrir-un-feriado","i-lucide-calendar-clock",{"title":209,"path":210,"stem":211,"children":212,"icon":230},"Clases","\u002Frubros\u002Fclases","02.rubros\u002F02.clases\u002F00.index",[213,214,218,222,226],{"title":10,"path":210,"stem":211},{"title":215,"path":216,"stem":217},"Clases con cupo","\u002Frubros\u002Fclases\u002Fclases-con-cupo","02.rubros\u002F02.clases\u002F01.clases-con-cupo",{"title":219,"path":220,"stem":221},"Clases fijas y planes por semana","\u002Frubros\u002Fclases\u002Fclases-fijas-y-planes","02.rubros\u002F02.clases\u002F02.clases-fijas-y-planes",{"title":223,"path":224,"stem":225},"El link del alumno","\u002Frubros\u002Fclases\u002Flink-del-alumno","02.rubros\u002F02.clases\u002F03.link-del-alumno",{"title":227,"path":228,"stem":229},"No puedo anotar a alguien fijo en un horario","\u002Frubros\u002Fclases\u002Fno-puedo-anotar-fijo","02.rubros\u002F02.clases\u002F04.no-puedo-anotar-fijo","i-lucide-users-round",{"title":232,"path":233,"stem":234,"children":235,"icon":249},"Ventas y servicios","\u002Frubros\u002Fventas","02.rubros\u002F03.ventas\u002F00.index",[236,237,241,245],{"title":10,"path":233,"stem":234},{"title":238,"path":239,"stem":240},"El embudo de ventas","\u002Frubros\u002Fventas\u002Fembudo","02.rubros\u002F03.ventas\u002F01.embudo",{"title":242,"path":243,"stem":244},"Productos y mandar el link","\u002Frubros\u002Fventas\u002Fproductos","02.rubros\u002F03.ventas\u002F02.productos",{"title":246,"path":247,"stem":248},"Una oportunidad aparece fría o \"para poner al día\"","\u002Frubros\u002Fventas\u002Foportunidad-fria","02.rubros\u002F03.ventas\u002F03.oportunidad-fria","i-lucide-target",{"title":251,"path":252,"stem":253,"children":254,"icon":264},"Inmobiliarias","\u002Frubros\u002Finmobiliarias","02.rubros\u002F04.inmobiliarias\u002F00.index",[255,256,260],{"title":10,"path":252,"stem":253},{"title":257,"path":258,"stem":259},"Cartera de propiedades","\u002Frubros\u002Finmobiliarias\u002Fcartera","02.rubros\u002F04.inmobiliarias\u002F01.cartera",{"title":261,"path":262,"stem":263},"Una propiedad no aparece en \"Quiénes la buscan\"","\u002Frubros\u002Finmobiliarias\u002Fno-aparece-quien-la-busca","02.rubros\u002F04.inmobiliarias\u002F02.no-aparece-quien-la-busca","i-lucide-house",{"title":266,"path":267,"stem":268,"children":269,"icon":275},"Mesas y restaurantes","\u002Frubros\u002Fmesas","02.rubros\u002F05.mesas\u002F00.index",[270,271],{"title":10,"path":267,"stem":268},{"title":272,"path":273,"stem":274},"Reservas de mesa","\u002Frubros\u002Fmesas\u002Freservas-de-mesa","02.rubros\u002F05.mesas\u002F01.reservas-de-mesa","i-lucide-utensils",{"id":277,"title":87,"actualizado":278,"body":279,"description":383,"estado":384,"extension":385,"links":386,"meta":387,"navigation":388,"palabras_clave":389,"pantalla":398,"path":88,"rubros":399,"seccion":401,"seo":402,"solo_gestion":41,"stem":89,"__hash__":403},"docs\u002F01.general\u002F03.el-bot\u002F02.pasar-a-una-persona.md","2026-09-30",{"type":280,"value":281,"toc":375},"minimark",[282,286,291,309,320,324,340,344,357,361,372],[283,284,285],"p",{},"\"Derivar\" es cuando el bot deja de contestar en una charla y la pasa al equipo para que siga una persona.",[287,288,290],"h2",{"id":289},"cuándo-pasa-solo","Cuándo pasa solo",[292,293,294,298,301],"ul",{},[295,296,297],"li",{},"Cuando el cliente pide hablar con una persona. El bot le avisa que en breve le escribe alguien del equipo.",[295,299,300],{},"Cuando el bot no puede resolver algo o no logra contestar: le dice al cliente que sigue alguien del equipo.",[295,302,303,304,308],{},"Cuando el bot llegó a su límite de respuestas en esa charla. El límite se ajusta en ",[305,306,307],"strong",{},"Configuración → Automatizaciones → Pasa a una persona"," (\"después de … respuestas en … min\"; solo dueños y administradores).",[283,310,311,312,315,316,319],{},"Cuando pasa, el equipo recibe un aviso (\"Una charla necesita que sigas vos\") y la charla aparece con ",[305,313,314],{},"Pide una persona"," en Chats. Para verlas todas: ",[305,317,318],{},"Filtros → Piden una persona",".",[287,321,323],{"id":322},"qué-hacer-cuando-te-llega-una","Qué hacer cuando te llega una",[325,326,327,330,337],"ol",{},[295,328,329],{},"Abre la charla. Arriba vas a ver \"Pasada al equipo.\" con el motivo.",[295,331,332,333,336],{},"Toca ",[305,334,335],{},"La tomo yo",". La charla queda tuya y el bot queda en pausa ahí.",[295,338,339],{},"Respóndele al cliente.",[287,341,343],{"id":342},"tomar-una-charla-tú-sin-esperar-al-bot","Tomar una charla tú, sin esperar al bot",[292,345,346,352],{},[295,347,348,349,319],{},"En la lista de Chats: botón derecho (o tocar y mantener) → ",[305,350,351],{},"Pausar el bot",[295,353,354,355,319],{},"Adentro de la charla: tres puntos → ",[305,356,351],{},[287,358,360],{"id":359},"que-el-bot-vuelva-a-responder","Que el bot vuelva a responder",[292,362,363,369],{},[295,364,332,365,368],{},[305,366,367],{},"Reactivar el bot",", en el aviso gris de la charla o en los tres puntos.",[295,370,371],{},"Esto también destraba una charla que se había pasado al equipo.",[283,373,374],{},"Además, si alguien del equipo responde a mano, el bot espera 30 minutos antes de volver a contestar en esa charla.",{"title":376,"searchDepth":377,"depth":377,"links":378},"",2,[379,380,381,382],{"id":289,"depth":377,"text":290},{"id":322,"depth":377,"text":323},{"id":342,"depth":377,"text":343},{"id":359,"depth":377,"text":360},"Cuándo el bot le pasa una charla al equipo y cómo tomarla tú.","listo","md",null,{},true,[390,391,392,393,394,395,396,397],"derivar","pasar a una persona","pide una persona","hablar con humano","la tomo yo","pausar el bot","límite de respuestas","pasada al equipo","\u002Fcrm\u002Fchats",[400],"todos","General · El bot",{"title":87,"description":383},"B6hARgnZMc63tIEEOq6HZwwPP0Wk57FED_Z7HEap1x4",[405,407],{"title":83,"path":84,"stem":85,"description":406,"children":-1},"Prender el bot en cada WhatsApp y qué hay en Automatizaciones.",{"title":91,"path":92,"stem":93,"description":408,"children":-1},"La regla de las 24 horas de WhatsApp, en simple, y cómo pedir y usar plantillas.",1790973208381]